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I am receiving an error when logging in. Why is this happening?

There are a few things that might be the error: Be sure you are logging in on a laptop or desktop via Internet Explorer or Mozilla Firefox; our webpage is not mobile-device friendly or Safari compatible. You will need to type all information into the member ID and email field, not copy and paste; the email address will capitalize the first letter and this is does not affect the login. If your membership is expired, it will not allow you access.

If none of the above allows you to log in, email United@dallascowboys.net with your member ID number and the error.

 

How long will my membership benefits last?

If you purchase a Preferred membership, your benefits will last for one year from the date of your purchase. So if you purchased your membership in July of 2016, your membership will expire in July of 2017. The only exception is if you choose to renew your membership early. In this case, your year will be added on to the end of your previous membership. For example, if your membership is set to expire in August of 2015 and you renew in July of 2015, your new membership expiration date will be in August of 2016.

The Elite membership is also valid for one year from the date of purchase.

You will be able to enter AT&T Stadium 30 minutes before the general public at Cowboys’ home games if you are a Preferred, Elite, or Crew MVP member. Once you come through security and enter into either plaza in front of the stadium, there will be a designated entrance for Dallas Cowboys United members. At that gate, you must show your valid membership card in order to receive the early entrance.
Early entrance will only be granted to the card holder. No guest will be permitted to enter early with the Dallas Cowboys United card holder.
In order to take advantage of your $5 discount on guided stadium tours, you must purchase the ticket on the day of the tour at the AT&T Stadium Ticket Office located outside of the stadium. Upon purchasing the ticket you must show your valid membership card in order to receive your discount.
The discount will only be provided for the card holder.
On the day of the Rally Day, you will be able to arrive and show your membership card at the Ticket Office located outside of the stadium.  Discounted entry will only be granted to the card holder. No guest will be given free entrance with the Dallas Cowboys United card holder.
In order to be considered for the Fan of the Game, you must submit an entry form on DallasCowboys.com/United under the “Benefits” tab. If selected, you will receive an email with all of the necessary information of when and where to meet. The Fan will be given (2) pre-game field access passes for the selected game. Game tickets and transportation will not be provided.
All Preferred, Elite, and Crew MVP members will have the opportunity to sign up for this experience before each home game. Prior to each game, you can RSVP on our page , for a chance to be chosen. If chosen to participate in the Game Day High-Five Line, you will receive a detailed email beforehand. You must meet at the assigned location at the designated time. Game tickets and transportation will not be provided.

There are three places where you can purchase a Dallas Cowboys United membership.

First, you can choose to purchase a Preferred, Elite, or Crew MVP membership online at dallascowboys.com/united.

Second, you can choose to purchase a membership at near any of the Dallas Cowboys Pro Shops. To find the closest Pro Shop to you, click here. Does not include the Cowboys Pro Shop at AT&T Stadium.

Third, you can choose to purchase a membership at any of the events where we will have booths set up selling the Dallas Cowboys United memberships. These events include Training Camp, Rally Days, home games, the Cowboys Draft Day Party, and more.

How do I successfully renew my membership?

You are more than welcome to renew your membership at most Pro Shop locations.

To renew online, you will need to purchase a new membership where you will be given a new member ID number. Once you have activated the newest account, simply email United@DallasCowboys.net with the subject line reading “Merge Membership” and include your member ID numbers. We will make sure your accounts are combined.

Once you have completed the activation, please allow 2-3 weeks for your package to be shipped to your desired address. Your personalized membership card and your Dallas Cowboys United gift will be shipped separately; therefore, please be aware that the two packages will likely not arrive on the same date.
In order to receive your membership card, you must first log on to DallasCowboys.com/manageunited to activate your account. To do so, click on the Manage Membership tab and log in using your membership ID number and email. You will receive a confirmation email once your card has been activated.
Yes. If you purchase a Dallas Cowboys United membership, you will still keep your original membership number and join date, which will both be printed on your member ID card. Once you have activated the newest account, simply email United@DallasCowboys.net with the subject line reading “Merge Membership” and include your member ID numbers. We will make sure your accounts are combined.
If we do not have your correct information on file, you can log on to update your account through our Manage Membership portal on DallasCowboys.com/United. Or, if you would prefer, you can email any changes, along with your current member number and name, to United@DallasCowboys.net.
Yes. Of course! All fans are welcome to join the Dallas Cowboys United membership. Unfortunately due to shipping costs, we won’t be able to ship the membership card or welcome gifts to your international address. However, if you have a friend or family with an address in the U.S., we would be happy to ship your package to that address.
Please email us at United@DallasCowboys.net if you have any questions.
Your membership will expire one year from the date of purchase. Your personalized membership card will have your expiration date printed on the front. We also send reminder emails when your membership is about to expire, and again when it does expire. Make sure to check your email for updates!
Due to personalization, no refunds or exchanges are permitted for Dallas Cowboys United memberships. We can cancel your membership so you no longer receive emails or the benefits, but we cannot refund the cost of the membership.

Throughout the year, there will be surprise Exclusive Discount Days for members, which will generally occur over a weekend (Friday, Saturday, and Sunday). On these days, Preferred members will receive a 20% discount on merchandise online or in our Pro Shops, while Elite members will receive a 30% discount.

Prior to each Exclusive Discount Weekend, we will post on our website and social media platforms, and send several emails to Dallas Cowboys United members informing them of the discount weekend. Please be sure that we have an updated email address on your account so you don’t miss out!

In order to apply your membership discount during our Exclusive Discount Days, you will need to register on Shop.DallasCowboys.com. Once you have an account, go to My Account > Subscriptions, click “Add Existing Dallas Cowboys United ID”, and enter your member ID and zip code. This will link your membership to your account so you’ll be able to shop and save!
There a few common issues you could be experiencing. First, be sure to do so on a laptop or desktop. You will not be able to use your discount unless it is a predetermined exclusive discount weekend. Your discount will also not be applicable towards any items that are already on sale or part of a special promotion, towards a Dallas Cowboys United membership, or towards a Star Magazine subscription. If this doesn’t apply to you, and you’re positive you’re entering the correct membership ID number, it could be that your billing address does not match the address we have on file for your membership. The two addresses will need to match in order for your discount to apply.

Similar to the discount on stadium tours, you must go to the AT&T Stadium Ticket Office located outside of the stadium on the day in which you would like to sign up for a stadium tour. At the Ticket Office, you will show your membership card, and will then be able to sign up for a guided tour in one of their open times as long as the tours are not sold out on that day.

The tour will only be free for the card holder. Any guest that wants to accompany the card holder must purchase a ticket. Click here for dates and times of tours.